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An item is missing from my shipment.


Item Missing from Shipment

If your tracking information shows that your package was delivered, but you are unable to find it:

  • Verify the shipping address is correct.
  • Look for any notice of attempted delivery.
  • Look around the delivery location for your package.
  • Check to see if someone else accepted the delivery.
  • Some packages may travel with multiple carriers. Check your mailbox or wherever you receive mail.
  • Wait 24 hours. In rare cases, packages may say "delivered" up to 24 hours prior to arrival.

Your package was insured. The insurance on the package will take care of replacing the lost shipment. As with any insurance claim, there is a process that must be followed in order to have the lost shipment replaced.

IF YOUR PACKAGE is missing from a delivery, you (as the RECIPIENT) MUST contact the Carrier (UPS, Fedex, etc.) immediately. The sooner the Carrier is notified, the sooner the tracer and claim can be initiated for your missing package.

WEBLIFE STORES, LLC will not be responsible for any order that is tracked and delivered but not received. However, after you file a claim with the Carrier (UPS or FEDEX) you must contact us so that we can assist you with the replacement of the missing shipment.

How do I file a claim?

File a claim with FedEx.

What can I do if UPS Tracking says that my package is delivered, but I don't have my package?
Click Here.

File a Lost Package Claim with UPS: Click Here.

Also, if you are missing an item, contact us at customercare@weblifestores.com with your order information. If the missing item in question has shipped , please check your confirmation email for that item's tracking number. Frequently, items are coming from different warehouses due to availability and will not arrive together.

**If your order is only missing parts or other items, please contact us immediately using this Missing Parts Form.

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