Answer: Most boxes go out within 3-5 days; however, we do offer overnight shipping and items will go out faster when this option is selected.
Question: Do you sell a replacement door for the white keystone series? If yes, how much???
Answer: Unfortunately, we do not.
Question: I purchased a mailbox in the Keystone Series in the antique bronze color. According to the pictures, my mailbox is one of the original series. My problem is that the door falls off now when opened. A small rod that helps the door pivot and the springs are missing. Do you have replacement parts? And if so, what would the cost be? I have tried to fix it but there is no way to do that without your assistance with the correct parts. Thank you for any assistance you can provide.
Answer: Replacement parts for the Gaines Keystone Mailbox are available through Gaines directly. Due to the fact that they manufactured these mailbox with three different hinges, it is best to contact them to verify what you will need exactly.
Question: Does anyone out there have a grey door for sale?
Answer: Replacement doors are available directly through the manufacturer.
Question: I just love your mailboxes but this is my dilemma: I have a mailbox now that is situated on a 1 & 1/2' pole. Is it possible to put your pole and mailbox over this pole or do I have to crack my cement and cement it in. Also, how much is the pole? And, do you have a lock box that goes inside the mailbox? Thank you so much for your feedback.
Answer: Hi, Mary. I would think that installing a new mailbox pole on top of an old one would be problematic and perhaps not too secure. The Keystone Series Deluxe Mailbox Post by itself is $351.94. As for locking, we do offer a lockable insert for the mailbox.
Question: Hello, we have a Keystone series mailbox. The door broke and cannot be repaired, so I ordered a new door. The new door is not compatible with the older mailbox. Can I return the new door and purchase a whole new box with the door attached?
Answer: If your return is within 30 days as per the policy, you can return it. Then just fill out the return request form on our site. Return information can be found at the bottom of the home page.
Question: Bolts on the door broke. Can we get some replacements?
Answer: We do not sell bolts for this item.
Question: Can you do without any US Mail signage on door?
Answer: No, this is the standard for this mailbox.
Question: Where can I get replacement springs for the doors?
Answer: Search this SKU # for the spring kit: WL-SPRING-KITBM
Question: The end cap of the horizontal beam of my white keystone deluxe post is missing. Can I order that part?
Answer: You will have to contact Gaines Manufacturing for the part.
Question: I bought a Keystone Series Mailbox that I thought I could put on my post but there are no parts or instructions as to how to do that. The bottom is not flat and I do not know if it will be able to sit on my post. Do you have tools/parts to install on a regular post? If not, I will unfortunately have to return it.
Answer: Manufacturers build their mailboxes to go on their own post. There are no instructions to mount them to any other kind of post.
Question: The hinge on my mailbox door is broken. Can I order the part (door only)?
Answer: You will have to call the manufacturer directly for that part.
Question: Do you have parts for Key Stone series post and etc.?
Answer: Please click the link to view the Gaines Mailbox Parts. If you do not see the part that you need on this page, please call our call center at (866) 707-0008 to inquire about availability. Thank you.
Question: I need a replacement "door" for my mailbox. Can I get it here?
Answer: We do not sell the door. You can contact Gaines Manufacturing directly.
Question: What is the price of a white keystone box with no brass? Holes for the brass can be in place.
Answer: We do not have any plain keystones for sale. You may be able to purchase them with the manufacturer, Gaines.