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Help Center > My tracking number shows "Delivered" but I haven't received anything.

My tracking number shows "Delivered" but I haven't received anything.

Tracking says "Delivered" but item not received.

Occasionally, a carrier will scan a package as delivered before it arrives at the final destination. It may take an additional day or two for your package to be delivered.

If the package doesn't arrive within a day of the estimated delivery date:

  • Check with members of your household, neighbors, doormen, and the front desk to see if someone accepted delivery.
  • Look around your delivery area. Carriers try to leave packages in safe locations. Typical spots include under porches, under benches, back doors, and around garages.
  • Check your mailbox. Some smaller items are placed there.
  • Look for an attempted delivery notice. If the carrier feels it is unsafe to leave your package at your residence, the driver will leave an attempted delivery notice.


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