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Return Policy

30-Day Return Mailboxes

We understand that exchanging and returning products is often a frustrating experience, but we strive to make the process a simple and straightforward one. If you are not satisfied with your purchase, we offer a 30 day return policy. For all items, except the ones excluded below, you can choose either an exchange or a full refund of the purchase price. We just deduct shipping and handling.

Now, for those who need the nitty gritty details:

30% Restocking Fee: All Auth Florence items have a 30% restocking fee
25% Restocking Fee: Commercial items such as (community mailboxes, office mailboxes, collection boxes, mail drops, vertical mailboxes, streetlights, streetlights and other commercial use items) do have a restocking fee of 25% of the purchase price, which we deduct from the return refund.
Once an order has shipped, it cannot be cancelled. You can refuse an order, in which case we offer our standard return policy, where we reduce the roundtrip shipping cost from your refund.
Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has 'Free Shipping' our actual shipping costs will be deducted from your return refund.

The few exceptions that cannot be returned:

Items marked as "Custom Made" are not returnable, i.e. items purchased with the addition of custom options, will be deem non returnable.
Certain other non-customized items that neither we nor our suppliers can take back. We will clearly marked as "Non Returnable"

How to make sure we can exchange or refund your item:

Please return all products in original condition and packaging. Otherwise, we may apply additional charges.
Please don’t assemble or modify a product before returning. Otherwise, we cannot refund.
If your item arrived damaged or defective, please see “What if My Order Arrives Damaged?”

If you received an order as a gift that you don’t want:

No need to let the gift giver know. As long as the order wasn’t placed through our retail partners (Amazon Marketplace, Walmart Marketplace, Best Buy), we will offer store credit equivalent to the purchase price directly to you.

Return an Item or Order

Click "Request a Return"
Please enter your order number, brand of product, last name on order, reason for return, and email address.
Click “Submit” at the bottom of the page.
Upon Submitting the form you will see instructions for completing the process. Here is a sample of those instructions.

What is My Order Arrives Damaged?

We strive to have all packages arrive on your doorstep snug, safe, and secure. We refuse to sell products that are easily damaged during shipping. If an item does arrive damaged or with parts missing, please notify us within 30 days. We’re happy to send you replacements parts as soon as possible.

For instructions on how to order replacement parts, please see "Ordering Replacement Parts"
If you decide you do not want parts or a replacement unit, you can return the item under our standard return policy.
If your order was delivered by Truck Freight or White Glove, please note the instructions below.

Truck Freight and White Glove Return Policy

When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged". If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.
If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship you replacement parts free of charge. We usually only have a 48-hour window to file freight claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.
If you decide you do not want parts or a replacement unit, you can return the item under our standard return policy.
If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts, we will pay to return the item us, on top of the refund.
If your product has a manufacturer’s defect, we can either replace the defective part, or, if necessary, the entire unit.
We select only the most reliable, highest quality products and the most reputable manufacturers to work with.

Ordering Replacement Parts

Fill out the "Order Replacement Parts" form.
Enter your past order number if you have one.
Enter the item code or name related to the part you need.
Select the problem that best describes your experience in the drop-down menu.
Describe the problem in the included field (and please include part numbers if possible).
Select your preferred contact method.
Click the "Submit" button at the bottom of the page

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RGA Instructions

This number will be forwarded to you along with return instructions, as soon as it is received from the manufacturer. Your patience is much appreciated while we wait to receive a response from the manufacturer. If you have not received an RGA# within 48-72 hours you are welcome to contact us for a status update of your request.

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Need to Cancel Your Order?

If you need to cancel your order after it has been place, please contact us immediately and we will cancel your order and refund you fully. If you need to cancel your order after the order has been shipped to you, then the "Standard Return Policy" will apply. All custom orders cannot be cancelled outside of the first 24 hours of processing.

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