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SHIPPING - You will find free shipping on over 10,000 items every day. No one likes to pay for shipping, we do our best to eliminate it and offer the lowest prices.

RETURNS - We understand that exchanging and returning products is often a frustrating experience, but we strive to make the process a simple and straightforward one. If you are not satisfied with your purchase, we offer a 30 day return policy (click for details).

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What is your return policy?

We sure hope you love it! If not, you can return it for up to 30 days after delivery. For most items we have NO RESTOCKING FEES, see exceptions below, but shipping costs are non-refundable. For items that are shipped free, our shipping and handling costs each way are deducted from your refund, but you are refunded the full value of the item.

All return items must have original tags and packaging; and has not been installed, used, or modified. We stand by our products - if your order arrives damaged or defective or you'd like to order replacement parts, we can help right away.

More resources:

As mentioned above there are a few exceptions:

  • 30% Restocking Fee: All Auth Florence items have a 30% restocking fee.
  • 25% Restocking Fee: Commercial items such as community mailboxes, office mailboxes, collection boxes, mail drops, vertical mailboxes, lockers, streetlights and other commercial use items do have a restocking fee of 25% of the purchase price, which we deduct from the return refund.
  • Advisory regarding large commercial items: Heavy commercial items, even if they are listed with free shipping, must be returned at the customer's expense (excluding cases involving either product damage or defect). Compounded with the 25% restocking fee mentioned above, this can be quite a large expense and in most cases renders a return impractical for large commercial items. For this reason, we encourage customers to research the products thoroughly and to call our customer care team with any questions prior to making a purchase.
  • Cancellations: Once an order has shipped, it cannot be cancelled. However, you can refuse an order, in which case we offer our standard return policy where we reduce the round-trip shipping cost from your refund.
  • Non-returnable Items: We cannot accept returns on some items such as custom, special order, or clearance
    • Items marked as "Custom Made" are not returnable; i.e., items purchased with the addition of custom options will be deemed non returnable.
    • Certain other non-customized items that neither we nor our suppliers can take back will be clearly marked as "Non Returnable."

Read Our Full Return Policy

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