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SHIPPING - You will find free shipping on over 10,000 items every day. No one likes to pay for shipping, we do our best to eliminate it and offer the lowest prices.

RETURNS - We understand that exchanging and returning products is often a frustrating experience, but we strive to make the process a simple and straightforward one. If you are not satisfied with your purchase, we offer a 30 day return policy (click for details).

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What is your return policy?


We offer a 15 day return policy on purchases. We will refund your order total, less our costs for shipping and handling each way. Please be mindful of the following details about returns:

  • For items that shipped free, our shipping costs will be deducted from your refund.
  • An order cannot be cancelled once it has shipped. If you decide to cancel after shipment, our standard return policy applies.
  • Returned items must be in new condition and in the original packaging.
  • Please do not assemble or modify a product before returning it or else we cannot refund your purchase.
  • If your order arrives damaged or defective, please see“What if My Order Arrives Damaged?

Important: Orders returned without authorization will NOT be processed for credit or refunds. YOU MUST obtain a Return Goods Authorization Number (RGA#) from us so that the credit for the merchandise AND any refund can be properly processed.

The few exceptions that cannot be returned:
  • Items marked as "Custom Made" are not returnable, i.e. items purchased with the addition of custom options, will be deem non-returnable.
  • Certain other non-customized items that neither we nor our suppliers can take back: these items will be clearly marked as "Non-Returnable" on product pages.

Products that have been assembled and/or installed:

  • We cannot except returns or issue refunds for products that have been assembled and/or installed.
  • We cannot except returns for products that have been modified in any way.
  • Inspect your product carefully prior to assembly and/or installation to ensure that everything is as it should be.
Manufacturer specific / Commercial product restocking fees:
  • 30% Restocking Fee: All Auth Florence items have a 30% restocking fee
  • 25% Restocking Fee: Commercial items such as community mailboxes, office mailboxes, collection boxes, mail drops, vertical mailboxes, lockers, streetlights, streetlights and other commercial use items do have a restocking fee of 25% of the purchase price, which we deduct from the return refund.
Commercial Returns:
  • ALL COMMERCIAL RETURNS (the return of commercial products) are subject to the manufacturer's TERMS and approval.
Advisory regarding the return of large commercial items:
  • Heavy commercial items, even if they are listed with free shipping, must be returned at the customer's expense (excluding cases involving either product damage or defect). Compounded with the 25% restocking fee mentioned above, this can be quite a large expense and in most cases renders a return impractical for large commercial items. For this reason, we encourage customers to research the products thoroughly and to call our customer care team with any questions prior to making a purchase.
Returning Bulk Orders:
  • Bulk orders (including neighborhood/residential purchases) fall under the category of Commercial Returns and the Advisory (noted above) regarding the return of large commercial items. As such, original outgoing shipping costs, return shipping costs, and any applicable restocking fees will apply.
  • A Bulk Order is a minimum quantity of five (5) of any one item or an accumulated total of five or more items, in any variety.
  • ALL BULK ORDER and COMMERCIAL RETURNS are subject to the manufacturer's TERMS and approval.
If you received an order as a gift that you don’t want: 
  • No need to let the gift giver know. As long as the order wasn’t placed through our retail partners (Amazon Marketplace, Walmart Marketplace, Best Buy), we will offer store credit equivalent to the purchase price directly to you.

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Return an Item or Order

  • Click "Request a Return"
  • Please enter your order number, brand of product, last name on order, reason for return, and email address.
  • Click “Submit” at the bottom of the page.
  • Upon Submitting the form you will see instructions for completing the process. Here is a sample of those instructions.

Submit your Return Request here:
First Name   :
Last Name   :
Email   :
Phone   :
Subject   :
Reason for Return   :
Your Order Number?   :
Manufacturer of Item being Returned?   :
Last Name on Order?   :
Exchange Order Being Requested?   :

RGA Instructions

This number will be forwarded to you along with return instructions, as soon as it is received from the manufacturer. Your patience is much appreciated while we wait to receive a response from the manufacturer. If you have not received an RGA# within 48-72 hours you are welcome to contact us for a status update of your request. Important: Orders returned without authorization will NOT be processed for credit or refunds. YOU MUST obtain a Return Goods Authorization Number (RGA#) from us so that the credit for the merchandise AND any refund can be properly processed.

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What if My Order Arrives Damaged?

We strive to have all packages arrive on your doorstep snug, safe, and secure. We refuse to sell products that are easily damaged during shipping. If an item does arrive damaged or with parts missing, please notify us within 15 days. We’re happy to send you replacements parts as soon as possible. 
  • For instructions on how to order replacement parts, please see "Ordering Replacement Parts"
  • If you decide you do not want parts or a replacement unit, you can return the item under our standard return policy.
  • If your order was delivered by Truck Freight or White Glove, please note the instructions below.
Truck Freight and White Glove Return Policy
  • When you sign for delivery, even if the package appears only slightly damaged, please write "Package Damaged". If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.
  • If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship you replacement parts free of charge. We usually only have a 48-hour window to file freight claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.
  • If you decide you do not want parts or a replacement unit, you can return the item under our standard return policy.
  • If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts, we will pay to return the item on us, on top of the refund.
  • If your product has a manufacturer’s defect, we will contact the manfucaturer to either replace the defective part, or, if necessary, the entire unit.

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Ordering Replacement or Missing Parts

  • Use the Ticket Submission Form Below.
  • Include your past order number if you have one.
  • Describe the problem and please include part numbers if possible.

Missing Parts and Delivery Issues
First Name   :
Last Name   :
Email   :
Subject   :
Your Order Number?   :
Reason for replacement   :
Alternate Address - if different than original   :

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Need to Cancel Your Order?

If you need to cancel your order after it has been place, please contact us immediately and we will cancel your order and refund you fully. If you need to cancel your order after the order has been shipped to you, then the "Standard Return Policy" will apply. All custom orders cannot be cancelled outside of the first 24 hours of processing.

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Contact Us

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Haven't found what you're looking for? Give us a call! Toll Free: (866) 707-0008
What Makes Us Different?

With 16,000+ Satisfied Customers, our biggest asset is undeniably our team!. We have outstanding customer service reps that are some of the friendliest and most knowledgeable in the industry.

We value our customer's time; because of this, we are committed to the easiest ordering process imaginable. As a result, past customers love our prompt service and delivery, our expertise, and easy checkout process.

Even though we are known for easy ordering, we're constantly working towards creating an even easier checkout process that allows you to save more time and feel more confident in your buying decision.

Lowest Prices - We work hard to cut marketing expenses, so that we can re-invest that money into lowering our prices. Our business strategy is knowing that if we can give you the best value on the internet, with outstanding service, then you'll tell your friends about us. In our opinion, this is the best form of marketing.

High Quality Products - Our buying team works hard to make sure that every single product featured in our catalog and websites are of the utmost quality. If a manufacturer is producing low quality products, we won't feature them.

Prompt Delivery - We value your time, so we work hard with our manufacturers to process your order within 24 hours. Often times, we can process your order the same day.

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