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 > What is your return policy?

What is your return policy?

We sure hope you love it! If not, you can return it for up to 15 days after delivery. For most items we have NO RESTOCKING FEES, see exceptions below, but shipping costs are non-refundable. For items that are shipped free, our shipping and handling costs each way are deducted from your refund, but you are refunded the full value of the item.

All return items must have original tags and packaging; and has not been installed, used, or modified. We stand by our products - if your order arrives damaged or defective or you'd like to order replacement parts, we can help right away.

More resources:

As mentioned above there are a few exceptions:

  • 30% Restocking Fee: All Auth Florence items have a 30% restocking fee.
  • 25% Restocking Fee: Commercial items such as community mailboxes, office mailboxes, collection boxes, mail drops, vertical mailboxes, streetlights and other commercial use items do have a restocking fee of 25% of the purchase price, which we deduct from the return refund.
  • Cancellations: Once an order has shipped, it cannot be cancelled. However, you can refuse an order, in which case we offer our standard return policy where we reduce the round-trip shipping cost from your refund.
  • Non-returnable Items: We cannot accept returns on some items such as custom, special order, or clearance
    • Items marked as "Custom Made" are not returnable; i.e., items purchased with the addition of custom options will be deemed non returnable.
    • Certain other non-customized items that neither we nor our suppliers can take back will be clearly marked as "Non Returnable."

Read Our Full Return Policy

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