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Help Center > What shipping methods are available for a product?
What shipping methods are available for a product?
We will ship your order using the fastest, safest, and most reliable method possible. For every product on our site, we carefully select the shipping method in order to provide you with an optimal delivery experience. When your order ships, we will email you a confirmation with the tracking number for your shipment. We encourage you to track your package with the carrier either over the phone or online. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment. You can also track your packages via Find Order or My Account if you registered an account when placing the order. Please note we cannot ship to P.O. Boxes or Military APOs.
We use the following shipment methods:
Truck Freight - Back of Truck
Truck Freight - Threshold
Whenever possible we will ship smaller, lighter items via UPS, FEDEX, DHL or USPS. These companies provide the fastest and most reliable method of shipping for many items we sell. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days (1 to 10 business days for USPS) after it leaves the warehouse. We do not require an adult signature for deliveries, but please note that the delivery person may leave your package without a signature at their own discretion. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.
Many items on our website are too large and/or heavy to ship via UPS/FedEx. Truck Delivery is different than standard UPS, FedEx, or US Mail in two ways: (1) Once your merchandise arrives at the delivery agent's pick-up location, he/she will call you to set up a delivery appointment. Most truck delivery companies offer appointment windows (usually 2-4 hours) between 8:00am and 5:00pm EST, Monday through Friday; (2) The products will be delivered to the driveway or curb outside of the delivery address provided upon purchase. It is the customer's responsibility to transport the product(s) inside. However, several freight companies offer additional services to help move merchandise from the truck into your home or office. At the time your merchandise leaves the warehouse, we will email you the tracking information and you can contact the shipper directly to inquire about additional shipping services. In this event, it is your responsibility to directly pay the truck delivery carrier for any additional services. Please make sure that you inspect the package(s) at the time of delivery. If the box has any damage or if there is any reason you are concerned with its packaging or delivery, please write, “Product Damaged” clearly on the sheet the delivery agent asks you to sign. This insures that if there is any damage it will be easy to take care of the problem, and your order will be fulfilled as soon as possible.
Truck Freight Threshold
This method is just like "Truck Freight - Back of Truck" (see above), only the freight company will deliver your order to the threshold if yours is a residential delivery (this means to your garage or front door), or to the loading dock if yours is a commercial delivery. Unfortunately, they are not authorized to perform any assembly services nor can they put it in the room of your choice. Once we email you the tracking information you can contact the shipper directly to arrange for any additional services that you would like. You will be responsible for directly paying the truck freight carrier for these additional services.
What is Lift-gate Service?
A lift-gate is a device used to raise and lower items from ground level to the level of a tractor trailer. Freight companies deliver items on a tractor trailer which is approx 56 inches above the ground. These trailers are designed to load and unload at a loading dock or with a fork-lift. If your delivery location does not have a loading dock or fork-lift and the item is too heavy to remove from the trailer by hand, then you may need a lift-gate. It is ideal for deliveries to residential areas, as well as commercial areas that do not have loading docks.
Do I need lift-gate delivery?
There are several ways to avoid paying lift-gate delivery costs. If your delivery location has a loading dock or forklift you do not need a lift-gate. If the individual items in your shipment are light enough for you to remove from the truck you do not need a lift-gate. If you are willing to drive to the closest terminal and pick up the freight from the delivery terminal, you do not need a lift-gate. Terminal delivery is often a good way to save both lift-gate and residential delivery fees.