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There can sometimes be a delay on a carrier's website. If the tracking number is very new it may not be updated on their website. Other times, our wires get crossed and tracking does not work. We apologize for the inconvenience.
Ways to troubleshoot some of our common carriers:
If your tracking number begins with a '1Z' and is followed by digits and numbers, your package is being carried by UPS. To track this package go to UPS.com and enter in your tracking number on the left hand side.
If your tracking number is 15 digits long, your package is being carried by FedEx. To track this package go to FedEx.com and enter your tracking number in the box located in the lower middle of the screen.
If your tracking number is referred to as a PRO number, then your package is being delivered by a freight company. To track this package, simply visit the designated shipper's website and follow their onsite instructions for shipment tracking.