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FAQ

Returns and Replacements

What is your return policy?

We offer a 10 day return period from the date of delivery. Requests must be received within this timeline to be considered. However, we will reach out to the vendor as a courtesy to determine if they are willing to accept returns outside this period.

Shipping costs are non-refundable. If your order shipped under our Free Shipping promotion, the outbound shipping and handling costs will be deducted from your refund. Commercial or bulk orders are subject to vendor restocking fees.

Please review our Cancellation & Return Policy for full details.

What if an item is missing, damaged, defective, or incorrect?

If there is a problem with your order, please let us know within 48 hours of delivery. Our goal is to provide you with options and reach the best resolution as quickly as possible.

Please contact our Customer Relations team via our Contact Us form and choose “Problem with Delivered Items” from the Reason for Contact drop-down.

You may also submit a request by calling our support team at (866) 707-0008.

How can I order replacement parts?

To determine if replacement parts are available for your item, please contact our support team via our Contact Us form and choose “General Question” from the Reason for Contact drop-down. You may also call our support team at (866) 707-0008.

Be sure to describe the issue in detail and include your past order number and any part/model numbers, if available.

Order Status

How can I check the status of my order?

The easiest way to check the status of your order is to log in to your account.

If you did not create an account at the time of purchase, or if you have an account but placed an order as a guest, please contact us to inquire about your order status. However, even if you checked out as a guest, we send all customers a shipping confirmation email as soon as an order ships. This email contains the shipping carrier information as well as the tracking number.

My tracking number shows an incorrect delivery location.

If the final destination of your delivery is incorrect, we may have given you the incorrect tracking number. If this is the case, please contact us with your order details and we will review your order and tracking details.

My tracking number does not work.

If a tracking number we provided does not work, it may be due to a delay on the carrier’s website. Tracking details for new shipments can take up to 48 hours to be visible online.

Other times, we may have mistakenly sent you an incorrect or incomplete tracking number. If this happens, we apologize for the inconvenience and will provide you with the correct tracking number right away.

Here are ways to troubleshoot tracking number issues with some of our most common shipping carriers:

  1. If your tracking number begins with a 1Z and is followed by digits and numbers, your package is being carried by UPS. To track this package, visit UPS.com.
  2. If your tracking number is 15 digits long, your package is being carried by FedEx. Visit FedEx.com for tracking options.
  3. Some orders will be shipped via USPS Mail. The easiest way to track these orders is by visiting the USPS website.
    1. For UPS, FedEx, and USPS you may also paste your tracking number into Google Search and Google will provide a direct link to your shipment status page.
  4. If your tracking number is referred to as a “PRO Number” or the carrier information we sent is different than either UPS or FedEx (e.g. YRC Freight, XPO Logistics, etc.), your package is being delivered by a freight company. To track this package, visit the designated carrier’s website and follow their onsite instructions for shipment tracking.

My tracking number shows "Delivered" but I haven't received anything.

Occasionally, a carrier will scan a package as “delivered” before it arrives at the final destination. It may take an additional day or two for your package to be delivered.

If the package does not arrive within one to two days of the estimated delivery date:
  • Check with members of your household, neighbors, doormen, or the front desk to see if someone accepted the delivery.
  • Look around your delivery area. Carriers try to leave packages in safe locations such as under porches or benches, at back doors, or around garages.
  • Check your mailbox. Some smaller items may be delivered there.
  • Look for an attempted delivery notice. If the carrier feels it is unsafe to leave your package at your residence, the driver will leave an attempted delivery notice.
  • If you are still unable to locate your package, please contact our Customer Relations team via our Contact Us form and choose “Problem with Delivered Items” from the Reason for Contact drop-down.

You may also submit a request by calling our support team at (866) 707-0008.

An item is missing from my shipment.

If the missing item in question has shipped, please check your confirmation email for that item's tracking number. Frequently, items are coming from different warehouses due to availability and will not arrive together.

If you are unable to locate tracking details specific to the missing item, please contact our Customer Relations team via our Contact Us form and choose “Problem with Delivered Items” from the Reason for Contact drop-down.

You may also submit a request by calling our support team at (866) 707-0008.

Product Information

How do I find a product's SKU?

To help us better answer any questions you have on a product, having the SKU (stock keeping unit) is important. The SKU is a unique identifier that helps us keep track of our large product catalog.

The SKU number is located on every product page on our site. Also, you can see a product’s SKU on any of our category or search result pages.

How do I know if a product is available or in stock?

It is easy to see the availability of our products. On any of our product pages, you can usually see availability status beneath the “Add To Cart” panel.

If an item is unavailable for purchase, you will see an out of stock notification and you will not be able to add the item to your cart.

Note: sometimes a product page may not accurately reflect our current stock availability. If you place an order for an item that is currently out of stock, we will notify you right away. You will then have the option to hold or cancel your order.

Where can I see the final price for a product?

If you want to see the final price of for a product, including all potential taxes and fees, add all items you wish to purchase into your Shopping Cart. On the checkout page you are able to review all of your items. Once you enter your zip code, you will see your total updated with shipping cost.

If shipping to the state of Florida, sales tax will automatically be applied to your order total.

To which countries can products be shipped?

All of our products ship within the contiguous United States. We do not offer international shipping at this time. While customers in Hawaii and Alaska can see estimated shipping costs in their Shopping Cart, we recommend customers from these states submit a quote request to receive more accurate pricing.

How much will shipping cost?

We offer FREE SHIPPING on all of our Cluster Mailbox Units (CBUs). To calculate shipping costs for items other than CBUs, simply add the items into your shopping cart and enter your zip code on the checkout page. Your total will automatically update with the shipping cost.

What shipping methods are available for a product?

We will ship your order using the fastest, safest, and most reliable method possible. For every product on our site, we carefully select the shipping method in order to provide you with an optimal delivery experience. When your order ships, we will email you a confirmation with the tracking number for your shipment. We encourage you to track your package with the carrier either over the phone or online. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment. Please note we cannot ship to P.O. Boxes or Military APOs.

We use the following shipping methods:

Standard Shipping
Curbside Delivery with Liftgate
Lift Gate & Driveway Delivery
Standard Shipping

If chosen, the delivery will be via UPS or FedEx ground, or potentially via freight line depending on the size of the package. If the package is shipped via freight line, then the customer will need to offload the package from the back of the truck. Note: the truck driver is not responsible for offloading merchandise.

Curbside Delivery with Liftgate

Only applicable for products that are too large for UPS or FedEx and, as a result, ship via freight line. If chosen, the merchandise will be offloaded from the freight truck by a liftgate. The truck driver is not required to move the merchandise beyond the "curbside."

Lift Gate & Driveway Delivery

Only applicable for products that are too large for UPS or FedEx and, as a result, ship via freight line. If chosen, the merchandise will be offloaded from the freight truck by a liftgate and delivered to the driveway or garage, but not inside the residence or building.

What is Lift-gate Service?

A lift-gate is a device used to raise and lower items from ground level to the level of a tractor trailer. Freight companies deliver items on a tractor trailer which is approx 56 inches above the ground. These trailers are designed to load and unload at a loading dock or with a forklift. If your delivery location does not have a loading dock or forklift and the item is too heavy to remove from the trailer by hand, then you may need a lift-gate. Securing a lift-gate is ideal for deliveries to residential areas, as well as commercial areas that do not have loading docks.

Do I need lift-gate delivery?

There are several ways to avoid paying lift-gate delivery costs. If your delivery location has a loading dock or forklift you do not need a lift-gate. If the individual items in your shipment are light enough for you to remove from the truck you do not need a lift-gate. If you are willing to drive to the closest terminal and pick up the freight from the delivery terminal, you do not need a lift-gate. Terminal delivery is often a good way to save both lift-gate and residential delivery fees.

Ordering Information

How do I place an order?

We want you to feel as secure as possible when you buy from us. We offer several different ways to place an order:

  1. 1. Order online - When you place an order through our website, you will find it safe, easy, and fast. You can make changes and review what you have entered nearly every step of the way. Our Secure Online Checkout is available 24 hours a day.
  2. 2. Call us - Our sales and service team is ready to place your order over the phone. You can reach us at (866) 390-5227 Mon - Fri: 6 a.m. - 5 p.m. Pacific (9 a.m. - 8 p.m. Eastern) , Sat: 7 a.m. - 3 p.m. Pacific (10 a.m. - 6 p.m. Eastern), Sun: Please Submit a Support Ticket.
  3. 3. Fax your order to (916) 672-0333.
  4. 4. Mail your order with an accepted payment method (see address below).

What are my payment options?

  • Credit Cards and Debit Cards (American Express, MasterCard, Visa, and Discover)
  • PayPal
  • PayPal Credit (formerly known as Bill Me Later)
  • Purchase Orders - Please see Purchase Order Terms and Conditions
  • Wire Transfer
  • Store Credit*
  • Mail Personal Checks, Cashier's Checks, and Money Orders - Please print your shopping cart and send it with your payment to:

WebLife Stores

Attn: Orders

1101 Investment Blvd,

Suite 140,

El Dorado Hills, CA 95762

Please be sure to include a daytime phone number and email address (if you have one) so that we, along with the shipping company, can contact you with any questions we might have.

Please note: To protect against fraud, any orders paid for with a personal check, money order, or cashier’s check will remain on hold for a number of days to allow for the check to clear. Orders placed with credit cards will be processed immediately.

*Store Credit - We happily accept Store Credit issued from any WebLife Stores site. Store credit may only be used from the account to which it was originally issued. Store Credit cannot be transferred to another person or account.

Purchase Orders Terms & Conditions

We will happily accept purchase orders from qualified corporate, educational, non-profit and government organizations pending a credit review by our finance staff. Purchase orders must be signed, bona fide documents that specify both a shipping and billing address, the preferred shipping method, and all relevant costs, including product prices, shipping and handling, and taxes (if applicable). Requisitions, letters, faxes, or memoranda referencing a purchase order number will not be accepted. To place an order by purchase order, we must receive the purchase order, along with a completed Credit Information Sheet (download PDF) by email (customercare@weblifestores.com), by fax at (916) 672-0333 or by US Mail (WebLife Stores, 1101 Investment Blvd, Suite 140, El Dorado Hills, CA 95762). Some additional terms and conditions include:

  • The minimum purchase order amount we accept for educational or government organizations is $100.00.
  • The minimum purchase order amount we accept for all other organizations is $1,000.00.
  • All products bought by purchase order must be shipped to a US destination.
  • Payment terms are Net 15.
  • We cannot accept purchase order numbers over the phone.
  • We cannot accept international purchase orders.
  • We cannot process an order until we have received a signed purchase order.
  • Please Email, Fax or Mail Purchase Orders, along with a completed Credit Information Sheet (download PDF), to:

WebLife Stores

Attn: Orders

1101 Investment Blvd,

Suite 140,

El Dorado Hills, CA 95762

Fax: (916) 672-0333

Email: customercare@weblifestores.com

We cannot accept your purchase order unless you agree to these terms. Please be aware that all POs are subject to approval.

Submitting Your Order

Email, fax, or mail your bona fide company Purchase Order Form to us, along with the required Credit Information Sheet (download PDF). (Educational and government organizations may forego the credit review). You will need to complete both forms before submitting them to us.

Our mailing address is:

WebLife Stores

Attn: Orders

1101 Investment Blvd,

Suite 140,

El Dorado Hills, CA 95762

Purchase Order Checklist

Please review this checklist prior to submitting your purchase order.

  • Did you sign your Purchase Order Form?
  • Did you complete the Credit Information Sheet?*
  • Did you provide both a billing address and a shipping address?
  • Did you specify a total price?
  • Did you check to ensure that you indicated the correct pricing?
  • Did you provide both a billing phone and a shipping phone?
  • Did you provide an email address?

* Credit information is not required when the invoice recipient is a government agency or a school.

Please contact us at (866) 390-5227 if you have any questions. We are happy to help. Thanka for your interest in purchasing from us!

Order Confirmation

After your order is completed, you will automatically be sent an "Order Confirmation" email to the email address you provided during checkout. The subject line will read, "Order Confirmation from WebLife Stores" and will contain your order number. This email is your receipt, so please do not delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes.

If you do not receive an "Order Confirmation" email from us within 24 hours of placing your order, you may easily and conveniently print a receipt for the order via My Account if you registered an account.

Sales Tax

One of the best things about buying through WebLife Stores is that we do not have to charge sales tax, with one notable exception: orders shipping to Florida will be subject to sales tax. WebLife Stores, LLC is not responsible for individual states' sales tax reporting laws pertaining to online purchases, so we encourage you to check your state's regulations before you shop.

Note to customers shipping to Colorado: Pursuant to Colorado law, the purchaser is required to file a sales or use tax return, and may be required to pay sales or use tax on certain items.

Using Promotional Codes

When you join our email list, you will become eligible for the various discounts and promotions we offer periodically on select items. Should you receive a promotion code from us via email, be sure to enter it during checkout in order to apply the discount that is being offered. Please contact us if you have any questions or need assistance with this feature. (Please note, many promotional codes and coupons are limited to one per purchase.)

Printing A Receipt:

To print your order receipt, you can:

  1. 1. Click the "Print Receipt" link on the "Order Confirmation" page after placing your order.
  2. 2. Click the “Order Receipt” link in your order confirmation email (mailed to the email address provided at checkout).
  3. 3. Click the “Print Receipt” link from the “Order History” section of “My Account” (if you registered before placing your order or have an existing account).

Tax Information

Enter your zip code to calculate any shipping, handling fees, and taxes that may apply. For our US customers, we only have to charge tax to Florida delivery locations.

Request Bulk Pricing

We would love to offer you discounted pricing for your bulk orders. To request bulk pricing, use this online form to submit a quote. Our Quotes Department will typically follow up with you within the hour following your quote submittal.

Customer Account Information

How do I update my shipping or billing address?

Updating Your Shipping and Billing Addresses

If you wish to update your shipping and/or billing address, simply log in to your account and edit your saved addresses.

How do I change my email preferences?

If you wish to update your email preferences, simply log in to your account and edit your email preferences.

General Information

Why was my credit card charged?

When we process your order with the manufacturer, we charge your credit card at that time -- with the following exception: if the item is known to be back-ordered, we will contact you for instructions before proceeding to charge your order.

Debit Cards: Please be aware that if you process your order with a debit card, a preauthorization hold will immediately be placed on your account to reserve funds for this transaction. This hold may appear separately on your account from the authorization itself, but should fall off within a few days once the transaction clears. Please contact your financial institution for details, as policies regarding holds can vary and are beyond our control.

Why was my credit card declined?

If your card was declined, then there should have been an error message at the top of the check-out explaining the reason. If the error message is not clearly understood, you can do a search in Google for that specific error message to find a potential reason for it.

It may be that your financial institution flagged an order as high-risk because it was either out of state or because the purchase was being made online. Typically, these flags can be removed if you contact your financial institution and request that they approve the purchase. If you receive an error message during the checkout process and you aren't sure what the reason might be, feel free to call us at (866) 707-0008.

Which payment methods do you accept?

We accept a variety of payment methods:

  • Credit Cards and Debit Cards (American Express, MasterCard, Visa, and Discover)
  • PayPal
  • PayPal Credit (formerly known as Bill Me Later)
  • Purchase Orders - Please see Full Terms and Conditions
  • Wire Transfer
  • ACH (echeck)
  • Mail Personal Checks, Cashier's Checks, and Money Orders - Please print your shopping cart and send it with your payment to:

WebLife Stores

Attn: Orders

1101 Investment Blvd,

Suite 140,

El Dorado Hills, CA 95762

Be sure to include a daytime phone number and email address (if you have one) so that we, along with the shipping company, can contact you with any questions we might have.

Please note: To protect against fraud, any orders paid for with a personal check, money order, or cashier’s check will remain on hold for a number of days to allow for the check to clear. Orders placed with credit cards will be processed immediately.

Promotions

We strive every day to offer the best prices on over a million-plus items. We love a good deal as much as you do. Throughout the year, we offer special promotions and discounts to our customers. When an item goes on sale, we can't wait to share the good news. You can always check back to see if your favorite item is on sale or you can sign up to receive our email promotions.

Have a coupon code? Be sure to enter your promotional code on the checkout page after adding an item to your cart.

ACH (echeck) Payment Option

For your convenience, we offer an ACH (echeck) payment option. Below are the steps for completing a transaction:

  1. 1. Call us at (866) 707-0008 to place your order over the phone.
  2. 2. We will send you an ACH Authorization form for e-signature along with your order confirmation.

If you have any questions regarding the ACH form, feel free to contact us at 866-707-0008.

How do I become a supplier?

The Internet has created a tremendous opportunity for manufacturers to drive additional revenue growth and reach a new and growing set of customers. For seven years, we have enabled our suppliers to successfully tap into this growth while working closely with them to protect and promote their brand, complement their existing retail channels and facilitate smooth logistics and communications flow. We understand the importance of flexibility and tailor our approach to meet our suppliers' specific needs. We value our supplier relationships and believe these to be the key elements to fostering a successful partnership:

Commitment to Growth – Our goal is to rapidly grow revenues and become the top online channel partner for each of our suppliers. Our category teams' significant product expertise combined with our ongoing investment in online, email and traditional marketing, ensures maximum impact as we launch new suppliers' products..

Partnership in Customer Service Excellence – WebLife Stores’ ability to provide great customer service begins with our suppliers’ commitment to ship orders quickly, package products with care, provide accurate in-stock status and work with us to rapidly handle any issues that may arise.

Brand and Channel Integrity – WebLife Stores is absolutely committed to helping its suppliers' brand flourish online. We collaborate with our suppliers to tell their products' stories the way they want them told. We are sensitive to our suppliers' desire to have a consistent value proposition and brand message across all of their retail outlets and we work closely to ensure our relationship is complementary to our suppliers' existing sales channels.

Flexibility and Ease – Each of our suppliers works closely with a WebLife Stores’ category team that is highly proficient at taking the supplier through the entire process of: (1) establishing the relationship, (2) effectively merchandising the product, (3) driving growth and (4) providing excellent customer service. We understand that every supplier may have unique needs in areas of logistics, order flow, payments, returns, etc. and we try to tune our approach to match our suppliers' needs and to make the entire process as smooth and seamless as possible.

If you are interested in growing your business, please email us. We look forward to hearing from you.

Where can I purchase a gift card?

Please email our Customer Service Team if you are interested in purchasing a gift card. We can help you place the order, after which we will email you the Gift Card code.

Do you have any store locations?

We are an online retailer only. Apart from our online venue, we do not have a brick and mortar storefront where you can view our products.

I don't recognize a charge on my statement.

Don't recognize a charge on your statement or account?

The easiest way to confirm a charge to your bank account or credit card is to log in to your customer account. There, you will see any pending, completed, or cancelled orders you have placed. Remember, all charges on your bank account or credit card should appear as "WEBLIFE STORES LLC" or "BudgetMailboxes.com".

Shipping Information

How Will My Order Ship?

Thank you for your order! We will ship your order using the fastest, safest, and most reliable method possible. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience.

  • When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date.

  • Be sure to contact us if anything seems unusual with the progress of the shipment. You can also track your packages via My Account, if you registered an account when placing the order.

  • Please note we cannot ship to P.O. Boxes or Military APOs. We have various methods of shipment available: Small Parcel, Truck Freight - Back of Truck, and Truck Freight - Threshold:

Small Parcel

Whenever possible, we will ship smaller, lighter items via UPS, FedEx, DHL or USPS. These companies provide the fastest, most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days (1 to 10 business days for USPS) after it leaves the warehouse. We do not require an adult signature for deliveries; however, please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.

Truck Delivery

Many items on our website are too large and/or too heavy to ship via UPS/FedEx. Truck Delivery is different than standard UPS, FedEx, or US Mail in two ways: (1) Once your merchandise arrives at the delivery agent’s pick-up location, he/she will call you to set up a delivery appointment. Most truck delivery companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm EST, Monday through Friday; and (2) The products will be delivered to the driveway or outside curb of the delivery address provided upon purchase. It is the customer’s responsibility to transport the product(s) inside; however, several truck freight companies offer additional services to help move merchandise from the truck into your home or office.

At the time your merchandise leaves the warehouse, we will email you the tracking information and you can contact the shipper directly to inquire about additional shipping services. In this event, it is your responsibility to directly pay the truck delivery carrier for any additional services.

Please make sure that you inspect the package(s) at the time of delivery. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, “Product Damaged” clearly on the sheet the delivery agent asks you to sign. This simply ensures that if there is any damage, it will be easy to take care of the problem, and your order will be fulfilled as soon as possible.

Truck Freight Threshold

This method is just like "Truck Freight - Back of Truck" (see above), with the exception that the truck freight company will deliver your order to the threshold of your home (to your garage or front door) if yours is a residential delivery, or to the loading dock if yours is a commercial delivery.

Unfortunately, the truck freight company is not authorized to perform any assembly services nor can they place any items in a room of your choice. Once we email you the tracking information, you may contact the shipper directly to arrange for any additional services that you would like. You will be responsible for directly paying the truck freight carrier for any additional services.

About Estimated Shipping Times

At WebLife Stores, we do our best to provide you with accurate shipping times for our products. These shipping times are estimates only.

The "Usually Ships In" time-frame quoted on our website is provided to WebLife Stores by each manufacturer and it is an estimate of the average number of business days it takes the manufacturer to process your order and ship the item from their warehouse. These shipping times are not a guarantee. If you have a time-sensitive project, we recommend that you call a sales specialist at (866) 707-0008 or Live Chat to arrange expedited shipping.

Products marked "In Stock" on our website are items that we have in stock or items for which the manufacturer has provided us a real-time inventory feed. These items normally ship from the warehouse within two business days; however, these products are subject to prior sale and availability and lead times are not guaranteed.

Occasionally, items shown to be in stock or available on our website get pre-sold. In this case, you will be sent an email notification that your item is on backorder, at which time, you will have the option to continue to wait for that item, cancel your order for a full refund, or select a different item to order. Custom made products can have varying ship times and we recommend ordering custom products well in advance to avoid any possible project delays.

Free Shipping?

Items marked “FREE SHIPPING!” on the product page will ship for free! Shipping charges, if any, will be indicated in your shopping cart and covers ground shipping within the continental United States. We won’t surprise you with any hidden charges or handling fees. The price you see in the shopping cart is the price you pay, with one exception: if you are shipping an order to Florida, we are required to charge sales tax. Beware of companies who mask their shipping charges and surprise you with prohibitive shipping and handling fees or oversize charges at the end of the checkout process. Make sure you know the total cost of your purchase when shopping around.

Exclusions: Certain products we offer do carry associated shipping charges, either per-item or per-order amount. The total item shipping charges, if any, will be detailed in the shopping cart page prior to checkout.

The “Order Amount” for promotional shipping offers does not include, and the offer does not apply to, gift cards, bulk orders, applicable shipping charges, international fees, or sales tax. A shipping surcharge will apply to orders going to Alaska, Hawaii, and U.S. Territories. Some items have specific shipping charges, which amounts are not eligible to count toward the qualifying amount for reduced shipping rates or free shipping offers. Other eligible items in your cart at time of checkout will still count toward the qualifying total.

Here at WebLife Stores, we keep it simple. Our pricing is straightforward and all-inclusive, which saves you time and energy while providing a seamless shopping experience.


Return Policy

Cancellation & Return Policy

How can I cancel an order I’ve placed?

If you would like to request the cancellation of an order, please contact our Order Processing team immediately via our Contact Us form and choose “Order Changes or Cancellation” from the Reason for Contact drop-down. You may also submit a request by calling our support team at (866) 707-0008.

Most orders cannot be canceled more than 24 hours after being placed. However, we will accept requests up to the time of shipment as a courtesy.

Cancellation is not guaranteed until we have confirmation from the vendor/manufacturer, even if the request is received within 24 hours. If an order has already shipped, it will be subject to the conditions of our return guidelines below.

Can I exchange an item I purchased for another?

All items ship directly from their respective vendors. As a result, we do not have the ability to offer exchanges. The quickest way to obtain alternate items is to place a separate order and request to return the existing order.

How long do I have to request a return?

We offer a 10 day return period from the date of delivery. Requests must be received within this timeline to be considered. However, we will reach out to the vendor as a courtesy to determine if they are willing to accept returns outside this period.

Which items are eligible for return?

Residential or commercial items not marked custom, made-to-order, or non-returnable are eligible but are subject to the vendor’s terms and approval.

Items must be returned in the condition they were received, including all accessories, documentation, and packaging materials. Items that have been assembled, installed, or modified cannot be returned.

Advisory regarding the return of large commercial items:

Heavy commercial items, even if they are listed with free shipping, must be returned at your expense (excluding cases involving damaged, defective, or incorrect items).

Compounded with the restocking fees referenced below, this can be quite costly and may render the return impractical. You may be able to recover more of your initial cost by reselling the items yourself.

We strongly encourage researching products thoroughly and consulting our support team with any questions prior to making a purchase.

When will I hear back regarding my request?

Upon receipt of a return request, we will reach out to the vendor to request an RGA (Return Goods Authorization) number and follow up with you by email within 1-2 business days. We prefer to manage return requests via email to ensure you have a record of any instructions we’ve provided.

IMPORTANT: Orders returned without authorization are not eligible for refund. You must obtain an RGA number to ensure proper processing of your return.

How much will I be refunded?

We will refund the value of the returned items following receipt and inspection by the vendor.

You are responsible for the cost and arrangement of return shipping. If your order shipped under our Free Shipping promotion, the outbound shipping and handling costs will be deducted from your refund.

If items are not returned in the condition they were originally shipped, your refund may be adjusted or deemed ineligible.

Commercial or bulk returns are subject to restocking fees, as outlined below.

Do you charge restocking fees?

We do not currently charge restocking fees for residential item returns.

Commercial or bulk returns are subject to a 25% restocking fee. However, all Florence Corporation items are subject to a 30% restocking fee.

A return is considered bulk if any combination of five (5) or more items are being returned (including residential items).

What if an item is missing, damaged, defective, or incorrect?

If there is a problem with your order, please let us know within 48 hours of delivery. Our goal is to provide you with options and reach the best resolution as quickly as possible. Please contact our Customer Relations team via our Contact Us form and choose “Problem with Delivered Items” from the Reason for Contact drop-down. You may also submit a request by calling our support team at (866) 707-0008.

We will review your request promptly, reach out to the vendor if necessary, and follow up using the email address provided within 1-2 business days. We may request additional supporting details (e.g. photos, Bill of Lading, etc.) to aid in our understanding of the issue.

We prefer to manage requests via email to ensure you have a record of any instructions or details we’ve provided.

How can I order replacement parts?

To determine if replacement parts are available for your item, please contact our support team via our Contact Us form and choose “General Question” from the Reason for Contact drop-down. You may also call our support team at (866) 707-0008.

Be sure to describe the issue in detail and include your past order number and any part/model numbers, if available.

We are committed to providing you the best shopping experience in the industry. If you have questions about any of our policies, please give us a call at (866) 707-0008.

Delivery Issues

Problem with Delivered Items

Please view our policy below and complete the form on the Contact Us page to open a Support Ticket regarding your issue. To ensure your ticket gets to the right department, choose Problem With Delivered Items for the field, "Reason for Contact".

If your reason for contact is urgent, please call us at 866-707-0008. We have Customer Care representatives standing by to assist you.

What if My Order Arrives Damaged?

We strive to have all packages arrive on your doorstep snug, safe, and secure. We refuse to sell products that are easily damaged during shipping.

  • If your order is delivered with no signature required, open all packages, inspect the products, and notify us of any damage or missing items within 48 hours of delivery.
  • If your order is delivered by LTL freight and requires a signature, check every side of all boxes and note ANY damage to packaging by writing "Package Damaged” on BOL before signing. Also note any missing items on BOL. The driver should allow you a few minutes for that inspection. If the driver does not allow for that inspection - note that on the BOL before signing. (If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment.)
  • After delivery, open all packages, fully inspect the product for any concealed damage or missing items, and report that to us as well as the shipping company within 48 hours.
  • If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts, we will pay to return the item to us, in addition to issuing the refund.
  • If your product has a manufacturer’s defect, we will contact the manufacturer to either replace the defective part or, if necessary, the entire unit.

Items Missing from an Order

If your tracking information shows that your package was delivered, but you are unable to find it:

  • Verify the shipping address is correct.
  • Look for any notice of attempted delivery.
  • Look around the delivery location for your package.
  • Check to see if someone else accepted the delivery.
  • Some packages may travel with multiple carriers. Check your mailbox or wherever you receive mail.
  • Wait 24 hours. In rare cases, packages may say "delivered" up to 24 hours prior to arrival.

Your package was insured. The insurance on the package will take care of replacing the lost shipment. As with any insurance claim, there is a process that must be followed in order to have the lost shipment replaced.

If your package is missing from a delivery, you (as the RECIPIENT) MUST contact the Carrier (UPS, FedEx, etc.) immediately. The sooner the Carrier is notified, the sooner the tracer and claim can be initiated for your missing package.

WEBLIFE STORES, LLC will not be responsible for any order that is tracked and delivered but not received. However, after you file a claim with the Carrier (UPS or FedEx) you must contact us so that we can assist you with the replacement of the missing shipment.

How do I file a claim?

File a claim with FedEx.

What can I do if UPS Tracking says that my package is delivered, but I don't have my package?

Click Here.

File a Lost Package Claim with UPS: Click Here.

Also, if you are missing an item, contact us at customercare@weblifestores.com with your order information. If the missing item in question has shipped , please check your confirmation email for that item's tracking number. Frequently, items are coming from different warehouses due to availability and will not arrive together.

**If your order is only missing parts or other items, please contact us immediately at customercare@weblifestores.com.

Customers Who Trusted Us With Their Projects

NBC
Major League Baseball
Harvard University
JP Morgan
Cisco
Caterpillar
U.S. Department of Defense
U.S. Department of State
USPS Approved
Balfour Beatty
Oregon Tech
Syracuse University